Step 1/9

Tell us about yourself

This takes under 5 minutes and allows us to personalise your report and benchmark your results against relevant peers.

First name Last name Your role / title Work email Company name Number of employeesAnnual revenueSector

Change Context & Urgency

Help us understand the change pressures your organisation is currently navigating and your sense of urgency.

Which of the following change pressures are currently active in your organisation?Select all that apply.

New leadership / ownership changeRapid headcount growth (>20% in 12 months)M&A activity (acquiring or being acquired)Major system implementation (ERP, CRM, etc.)Geographic expansionNew product/service lineRegulatory or compliance pressureInvestor/PE scrutiny

How would you describe the urgency of addressing your operational challenges?

Strategy

Rate each statement on a scale of 1 (strongly disagree) to 5 (strongly agree) based on your current reality — not where you aspire to be.

Our strategic priorities are clearly defined and well understood by the senior leadership team.

Strongly disagree

Strongly agree

Neutral

Our strategy translates effectively into operational plans with measurable outcomes and clear accountability.

Strongly disagree

Strongly agree

Neutral

Resource allocation is consistently aligned with our stated strategic priorities.

Strongly disagree

Strongly agree

Neutral

We regularly review strategic progress against defined milestones and adjust course where necessary.

Strongly disagree

Strongly agree

Neutral

Our leadership team is aligned on the key priorities for the next 12 months.

Strongly disagree

Strongly agree

Neutral

We have a clear and shared vision of where the business needs to be in 3–5 years.

Strongly disagree

Strongly agree

Neutral

Our strategic planning process is disciplined, well-facilitated, and results in actionable plans.

Strongly disagree

Strongly agree

Neutral

Ways of Working

Rate each statement honestly. Two questions are reverse-scored — higher scores for problems you acknowledge will accurately reflect structural gaps.

Our decision-making processes are clear and consistently applied across the organisation.

Strongly disagree

Strongly agree

Neutral

Accountability for outcomes is clearly defined across all key functions and teams.

Strongly disagree

Strongly agree

Neutral

People in our organisation routinely work around formal processes to get things done.

Higher agreement indicates a structural problem — this question is reverse-scored.

Strongly disagree

Strongly agree

Neutral

Decisions in our organisation frequently stall or require excessive escalation before they can be made.

Higher agreement indicates a decision bottleneck — this question is reverse-scored.

Strongly disagree

Strongly agree

Neutral

We operate a consistent management rhythm — regular cadences for performance reviews, updates and course corrections.

Strongly disagree

Strongly agree

Neutral

Cross-functional collaboration is effective and rarely creates delivery bottlenecks.

Strongly disagree

Strongly agree

Neutral

Operations

Rate your operational maturity, then identify any friction areas currently present in your organisation.

Our core operational processes are documented, consistently followed and regularly reviewed.

Strongly disagree

Strongly agree

Neutral

We deliver a consistent quality of output and experience across teams, locations and time periods.

Strongly disagree

Strongly agree

Neutral

Our technology and systems effectively support core operational processes with minimal manual workaround.

Strongly disagree

Strongly agree

Neutral

We have clear capacity and resource management processes that prevent operational overload and burnout.

Strongly disagree

Strongly agree

Neutral

Our delivery processes reliably meet commitments to customers with minimal escalation or rework.

Strongly disagree

Strongly agree

Neutral

Which of the following operational friction areas are currently present in your organisation?Select all that apply — each item selected will reduce your Operations score.

Performance & Measurement

Rate your organisation's ability to track, understand and act on performance data.

We have a clear, agreed set of KPIs that are tracked consistently and reported at every leadership meeting.

Strongly disagree

Strongly agree

Neutral

Our leadership team has real-time or near-real-time visibility of operational performance across all key functions.

Strongly disagree

Strongly agree

Neutral

We regularly conduct variance analysis to understand the root cause of performance gaps — not just identify them.

Strongly disagree

Strongly agree

Neutral

Our financial reporting is timely, accurate and provides genuinely actionable management insight.

Strongly disagree

Strongly agree

Neutral

We use data effectively to drive improvement decisions, not just to report outcomes after the fact.

Strongly disagree

Strongly agree

Neutral

Our performance management processes drive consistent accountability and measurable improvement over time.

Strongly disagree

Strongly agree

Neutral

Customer & Market

Rate your organisation's customer insight and market responsiveness.

We have a deep understanding of our customers' needs and how those needs are evolving over time.

Strongly disagree

Strongly agree

Neutral

We respond quickly and effectively to changes in market conditions or shifting customer requirements.

Strongly disagree

Strongly agree

Neutral

Our value proposition is clearly defined and consistently delivered across all customer touchpoints.

Strongly disagree

Strongly agree

Neutral

Resilience & Contingency

Assess your organisation's ability to absorb disruption and maintain operations under stress.

Our operations have no critical single points of failure that could cause significant disruption if they failed.

Strongly disagree

Strongly agree

Neutral

We have documented and regularly tested contingency plans for key operational risks.

Strongly disagree

Strongly agree

Neutral

Key knowledge, skills and capabilities are not over-concentrated in specific individuals or small groups.

Strongly disagree

Strongly agree

Neutral

We have validated our business continuity arrangements in the last 12 months through testing or a live event.

Strongly disagree

Strongly agree

Neutral

Our operating model can absorb reasonable unexpected disruptions without significant impact on service or delivery.

Strongly disagree

Strongly agree

Neutral

Change Readiness

Rate your organisation's capacity to absorb, adopt and sustain change and improvement.

Our organisation adapts well to change — improvement initiatives are effectively embedded and sustained.

Strongly disagree

Strongly agree

Neutral

Our leadership team actively champions and consistently models the behaviours required for continuous improvement.

Strongly disagree

Strongly agree

Neutral

Our people feel empowered to identify, escalate and act on operational issues and improvement opportunities.

Strongly disagree

Strongly agree

Neutral